Hanon Group recently concluded a productive visit to Uzbekistan to engage with the local distributor and end-users. The delegation focused on addressing client feedback, enhancing technical support, and reinforcing long-term collaboration through tailored training programs and strategic agreements.

Key Activities During the Visit

Client Engagement and Post-Sales Support

The team conducted on-site visits to address technical inquiries and resolve post-sales issues for Hanon’s instruments.  Additionally, user feedback surveys were conducted to gather insights into product performance and service expectations. Clients praised Hanon’s responsive technical support, with one stating, “The team’s prompt troubleshooting minimized our downtime and ensured continuous operations.”

Comprehensive Training for Distributors

Sales & Marketing Teams: Workshops were tailored to enhance product knowledge, market positioning, and client engagement strategies.

Technical Engineers: Hands-on sessions focused on equipment maintenance, and troubleshooting. Engineers received certification to provide localized support, ensuring faster response times for end-users.

Renewed Collaboration Agreements

Hanon Group and its distributors finalized agreements to expand market coverage and streamline service delivery. Key initiatives include:

Establishing a regional laboratory in Tashkent to enhance service efficiency and applications supporting.Joint development of customized solutions for Uzbekistan’s end-users.

Renewed the agency agreement of HPLC product chains, to ensure the sales target can be achieved.

Client and Partner Feedback

Clients highlighted the reliability of Hanon’s instruments and the professionalism of its support teams. Our distributor representative remarked, “The training programs equipped our teams with actionable skills, and the renewed agreements reflect Hanon’s dedication to mutual growth.”